FAQs

Click a question below to see the answer.

I haven’t had a massage before, so I’m not sure what to ask for. What are my options?

A full-body massage includes neck, back, shoulders, glutes, front and back legs, front and back arms, and abdomen. To do a full-body in a one hour session means spending a moderately short time on each of these areas, with no time remaining for extra focus on a trouble area such as the neck and shoulders.

Most prefer to have the primary focus on a trouble area such as the lowback, and then to have other areas incorporated into the massage as time allows. Just let your therapist know what your needs are, and they will customize your massage. You are always welcome to let us know if we need to adjust anything to make you more comfortable, such as the amount of pressure being used, or if you need a pillow etc.

If you are coming in for treatment massage and you have a prescription for massage, we will be focusing on the areas specified by your doctor.

I had a massage once, and I was really sore afterwards. Why?

Massage increases circulation to body tissues similar to the way exercise does.  Lymphatic flow is also increased, which hydrates tissues and clears out cellular debris and normal metabolic waste products.  As these processes are increased, there may also be increased soreness, or even nausea, headache or other detox reactions as these things come to the surface.  It’s important to drink plenty of extra water after a massage to re-hydrate your tissues, most especially if you are recovering from an injury.

Is childcare provided during my session?

Young children cannot be left unattended in the waiting area during your massage, for safety reasons.  During your session, you are welcome to have someone come into the room with you, including a child, as long as they are comfortable sitting quietly for a full hour.  Also, please do not bring pets with you to your massage as we are not able to accomodate them in the massage room.

What is your cancellation policy?

We typically don’t charge a cancellation fee, but we do ask that you call in advance if you need to change or cancel your appointment. There are times when your therapist may be driving into the clinic specifically for your session, or when other people have been turned down for your timeslot.  So your call is very appreciated and helpful.  If you have not arrived after 15 minutes, and haven’t called to tell us you’re running late, we will assume that you are not coming.  Excessive no-shows may result in being denied further sessions.  To respect each client’s timeslot, please be aware that if you arrive late, we are only able to give you the remaining time in your session for massage.

How long will it take me to recover from my injury?

This really is different for each person. There are many factors involved such as diet, the structural and postural balance of your individual body, strength and flexibility levels before your injury, your repetitive work activities, and trauma levels resulting from the injury.  Sometimes it’s a ‘two steps forward, one step back’ process.  Typically, one might feel pretty sore for the first few sessions after a major injury such as a car accident.  But once the initial inflammation goes down, progress is usually fairly steady.

I like my privacy! Am I supposed to remove all of my clothes during the massage?

It’s customary to remove all clothing and jewellry for a massage, so that your therapist can feel the way your muscles and tissues are moving.  Restrictions such as bra straps or jeans can impede your therapist’s ability to effectively work your connective tissues.  You are welcome to leave underwear on if you prefer.  During the massage, your privacy will always be respected.  You will be under a sheet and blanket at all times, and the therapist will undrape only the portion being worked on.  Private areas will remain covered for the entire massage.

What is the difference between relaxation massage and treatment massage?

Treatment massage is much more specific and focused work, using specialized muscle treatment techniques for the purpose of improving joint range of motion, releasing muscle adhesions, reducing inflammation and pain, and enhancing injury recovery.  Relaxation massage is more generalized, and focused only toward relaxation and reducing overall stress.